Table of Contents
Overview
| Category | Insurance |
| Name | Freeway Insurance |
| Founded | 1987 |
| Headquarters | San Diego, California, USA |
| Type | Insurances company |
| Products | Auto, homr, renters, life Insurances and others |
| Customers | Across 50 states of United states |
| Coverage Area | All over USA |
| Website | Official Website |
| CEO | Jeff Linton (CEO and President) |
| Revenue | Approx 7 Billions USD |
| Employees | 2500+ |
| Ranking | #1 in Insurance distribution |
| Notable Features | Various Insurance options |
| Mobile App | Yes |
| Community Focus | Entire USA. But prefers local communities more. |
| Owner Name | Caryele Group |
| Insurance Type | Auto, Home, Renters, Life |
| Key People | Jeff Linton |
| Contact Number | 80077 75620 |
| Address | 7711 Center Ave 200,Huntington Beach, CA 92647 |
| customercare@confie.com | |
| Instagram Profile | |
| LinkedIn Profile |
Our Verdict
| Aspect | Overall Rating (out of 100) | Rating in 2023 (Out of 10) |
| Coverage | 33 out of 100 | 8.5 |
| Premium Cost | 75 out of 100 | 5.7 |
| Customer Service | 58 out of 100 | 7.2 |
| Claim Process | 41 out of 100 | 4.6 |
| Policy Options | 84 out of 100 | 9.1 |
| Financial Strength | 49 out of 100 | 6.9 |
| Discounts & Rewards | 67 out of 100 | 8.2 |
| Transparency | 35 out of 100 | 4.8 |
| User Experience | 78 out of 100 | 7.3 |
| Reputation | 56 out of 100 | 5.9 |
| Accessibility | 30 out of 100 | 9.3 |
| Flexibility | 72 out of 100 | 6.1 |
| Mobile App | 46 out of 100 | 8.7 |
| Additional Services | 89 out of 100 | 4.3 |
| Communication | 62 out of 100 | 7.6 |
| Renewal Process | 38 out of 100 | 5.8 |
| Global Coverage | 81 out of 100 | 9.7 |
| Educational Resources | 53 out of 100 | 6.4 |
| Responsiveness | 70 out of 100 | 8.0 |
| Digital Security | 45 out of 100 | 4.7 |
Freeway Insurance Chula Vista
Freeway Insurance of Chula Vista offers insurance solutions from auto to home with everything in between. With competitive rates, personalised service and a drive to cover diverse needs. Toward this end, the independent agent at Freeway is committed to making the service affordable and convenient in the Chula Vista area.
Freeway Insurance San Marcos
Freeway Insurance is San Marcos’ trusted insurances provider. It not only offers auto but home and renters as well. They are dedicated to providing high-quality coverage, and customer service along with low price is their priority. Freeway of San Marcos strives to offer tailored solutions and competitive rates that fit the needs of our community.
Customer Testimonials
Terrain L – “Freeway is like a store that sells all different types of insurance. They have this for cars, life and even if you rent a place to live. It is really good that they have everything you need available in one place.”
Matthews – “Choosing freeway insurance made it easier for them to find the right insurance. They have a wide variety of insurance, such as for cars and health, and their options are simple to understand.”
Mcbrine J – “this insurance is a company that helps people get insurances. They can help people who speak different languages because they can speak more than one language. They want to help everyone who needs insurance, no matter who they are.”
Allen R – “this company is actually very good because they have special programs for those who need car or home insurances. They can help anyone, no matter what type of insurances they need.”
Rohan J – “this company has a variety of services for everything you need in your life, such as motorcycles and businesses. They can help protect you in many different ways.”
Aiden W – “He gets his service from this company. They know a lot about different types of insurances such as car and life insurance.”
Mia S – “Choosing insurances with Freeway was really simple. They have easy options for car or home insurance, which ensures that they have everything they need in life.”
Rebecca J – “this company cares for its customers a lot. They help them choose the right insurance and explain it in a way that is easy to understand.”
Ian B – “Choosing freeway is a simple and easy option. They provide ways to protect your home and make it easier for you to insure.”
Liam P. “It is great to get Insurance through a broker like Freeway as they offer different options. They help them not only in English but also in other languages, which is why they like them very much.”
Pros and Cons
Brief explanation: Some people have trouble with people working in freeway insurance, such as waiting for a long time or not having an easy solution to their problems.
There are many places where you can go to get help or ask questions about your insurance. has offices at various locations, so it is easy for customers to find an office nearby and get the help they need.
Freeway has cheap options for those who want to buy insurances without spending too much money.
Cons
Protest means when someone disagrees on something or has a different opinion. It is the same as when two people have different views on which game to play or which movie to watch. They hold conflicting views.
When you visit different their stores, the way to help you may vary. Some people say that they do not always do a good job and it is important to hear what other people say before deciding where to go.
Policies can be really confusing as there are many different options to choose from. It is important for people to read and understand all the terms and conditions of their policy so that they know what is involved and what is not.
Sometimes, the service is not as good as other companies when it comes to working on computers. This can be a problem for those who prefer to use a computer to work rather than going to the office in person.
Features
With its one stop to meet a myriad of assurance needs, this company transcends the boundaries of traditional insurance. Whether it’s Auto Insurance, Life Insurance, Renters or Homeowners or any type of coverage, Freeway is your complete insurances provider.
A bilingual, multifaceted provider with wide-ranging appeal to both individuals and businesses alike. It includes your vehicle, property and health-right up to motorcycle insurance. Freewayisn’t just an insurer; it is a full-scale services agent, there for you when and where needed.
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Customer Service
| Aspect | My Rating of 2023 (out of 100) | My rating Overall (out of 10) |
| Responsiveness | 36 out of 100 | 7.8 |
| Knowledgeability | 79 out of 100 | 5.3 |
| Friendliness | 52 out of 100 | 8.7 |
| Communication Skills | 66 out of 100 | 4.9 |
| Resolution Time | 40 out of 100 | 9.2 |
| Accessibility | 85 out of 100 | 6.4 |
| Empathy | 31 out of 100 | 8.1 |
| Availability | 74 out of 100 | 4.5 |
| Problem-Solving Skills | 57 out of 100 | 7.1 |
| Transparency | 39 out of 100 | 5.6 |
| Proactive Support | 82 out of 100 | 9.6 |
| Follow-Up | 48 out of 100 | 6.2 |
| Multichannel Support | 63 out of 100 | 8.3 |
| Customer Feedback | 43 out of 100 | 4.7 |
| Training and Development | 77 out of 100 | 7.5 |
| Escalation Process | 61 out of 100 | 6.0 |
| Customer Satisfaction | 37 out of 100 | 9.4 |
| Accessibility of Resources | 76 out of 100 | 6.8 |
| Resolution Effectiveness | 50 out of 100 | 8.4 |
| Flexibility | 88 out of 100 | 4.6 |
*Made as per our overall research on every aspects
Ratings by category
| Category | Rating |
| Diversity and Inclusion | 4.5 |
| Culture and Values | 3.1 |
| Work/Life Balance | 4.6 |
| Career Opportunities | 3.7 |
| Senior Management | 4.4 |
| Compensation and Benefits | 4.2 |
Founder and Author at MoneyMics. 6 years experience as Insurance and loan consultant.