Table of Contents
Overview – Frontline Insurance
Overview | |
Category | |
Name | Frontline |
Founded | 1995 |
Headquarters | Lake Mary, Florida |
Type | Insurances |
Products | Home |
Customers | 5,000-10,000 |
Coverage Area | Around the country |
Website | https://www.frontlineinsurance.com/ |
CEO | Lanier Porter |
Revenue | (Unknown) |
Employees | 2000 |
Ranking | 3 |
Notable Features | Flexibility |
Mobile App | No |
Community Focus | All Around the world focus |
Owner Name | Not available |
Insurance Type | Home |
Key People | Lanier Porter |
Contact Number | 18777445224 |
Address | 500 International Pkwy, Heathrow, FL 32746, USA |
info@flhi.com | |
https://www.instagram.com/frontlineinsurance?igsh=cjZxOTc5c25ydW50 | |
https://www.linkedin.com/company/frontline-homeowners-insurance?trk=blended-typeahead |
Our Verdict
Aspect | Overall Rating (out of 100) | Rating in 2023 (Out of 10) |
Coverage | 22 | 6.9 |
Premium Cost | 61 | 6.3 |
Customer Service | 58 | 3.8 |
Claim Process | 35 | 7.5 |
Policy Options | 85 | 7.4 |
Financial Strength | 48 | 8.8 |
Discounts & Rewards | 21 | 9.1 |
Transparency | 71 | 9.1 |
User Experience | 37 | 4.6 |
Reputation | 71 | 4.8 |
Accessibility | 90 | 6.8 |
Flexibility | 73 | 3.7 |
Mobile App | 21 | 4.9 |
Additional Services | 77 | 6.9 |
Communication | 79 | 2.8 |
Renewal Process | 50 | 7.3 |
Global Coverage | 22 | 5.3 |
Educational Resources | 49 | 2.8 |
Responsiveness | 54 | 7.1 |
Digital Security | 42 | 2 |
Customer Testimonials
Rohan Sharma: For residential coverage, Frontline Insurance has been my first choice, and I am really pleased with their assistance. They handled my claim quickly when my roof was damaged by a storm, so I did not have to worry about paying for the repairs of my house.
Mark Adam : I made the right choice for my homeowners’ policy when I chose Frontlines Insurances. When I suffered water damage in my basement, they not only provided competitive pricing but also demonstrated their commitment. They surpassed my expectations and the claims process was easy.
Selena Albert: Frontline Insurance is genuinely aware of what homeowners require. They responded to my break-in with remarkable efficiency. They went above and above to help me through a trying time, from replacing the stolen goods to stepping up security.
Akram Khan: It has changed everything for me to have Frontlines Insurances for both my house and car. I got in a small automobile accident recently, and their claims team took care of everything well. Every interaction they have is a testament to their dedication to make their customer happy.
Matthew Albert: Frontline Insurance offers comfort in addition to protection. They responded promptly when a tree fell on my property after a storm, inflicting damage. They made sure my property was repaired as soon as possible, and the claims process was simple.
Ian Smith: Frontlines Insurances has exceptional customer service and is dependable. My home’s ruptured pipe was a difficult situation, but their claims service handled everything for me with efficiency and understanding. I value their initiative in taking the initiative to make their customer satisfied.
Ian Cook: Frontline Insurance is a partner who you can trust. I think on their company to keep my house safe. Their coverage is good. when I had a serious issue, they went above and beyond what I expected in terms of quick assistance and coverage. I trust them and believe that they gonna work good to keep my house secure.
Sheikh Razaq: Frontlines Insurances greatly eased the stress of a difficult circumstance. Their claims service was very proactive in moving the process forward quickly after my home was damaged by fire. It is really admirable how professional and concerned they are for their clients.
Melena Shely: I appreciate Frontlines Insurances for timely assistance when a hailstorm damaged my property. They made sure that repairs were completed quickly and the claims process was simple. What makes them different is their dedication to make their client happy.
Isac Tailor: Excellent service has always been provided by Frontline Insurance. Their claims service responded quickly when my basement was impacted by flooding in my neighbourhood. I think we cannot compare them in terms of their dedication. They assist homeowners in overcoming tough situations.
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Pros and Cons
Pros:
- Customization: Policyholders can often customise their coverage to address particular needs, in a manner that provides personalised insurance protection.
- Comprehensive Coverage: In this regard, Frontline Insurance provides homeowners protection for their dwelling, assets and liability.
- Discounts: Home security systems, multiple policies, and claims-free history can lead to discounts at Frontline.
Cons:
- Limited Availability: Accessibility could also be limited in one respect for the case of Frontline Insurance since it may not be available throughout all regions.
- Cost: Although it comes as a pro, customization can also increase costs for more rigorous coverage and often render this type of insurance unaffordable to some families.
Features:
Claims Procedure: In order to assist policyholders in getting well soon after an occurrence, Frontline strives for a seamless and effective claims procedure.
Risk management: To assist homeowners in avoiding losses, the corporation could provide tools and advice.
Financial Stability: One of Frontline Insurance’s most important attributes is its financial stability, which gives policyholders faith in the company’s capacity to pay claims.
Next, let me know if you want information on another insurance provider or have specific queries about Frontline Insurance.
Customer Service
Aspect | My Rating of 2023 (out of 100) | My rating Overall (out of 10) |
Responsiveness | 22 | 3.4 |
Knowledgeability | 26 | 5.9 |
Friendliness | 30 | 9.6 |
Communication Skills | 37 | 2.9 |
Resolution Time | 46 | 6.7 |
Accessibility | 84 | 4.5 |
Empathy | 80 | 6.8 |
Availability | 49 | 8.3 |
Problem-Solving Skills | 43 | 5.9 |
Transparency | 44 | 9.4 |
Proactive Support | 74 | 3.4 |
Follow-Up | 82 | 9.3 |
Multichannel Support | 78 | 8 |
Customer Feedback | 58 | 2.9 |
Training and Development | 65 | 6.8 |
Escalation Process | 96 | 6.6 |
Customer Satisfaction | 64 | 4.9 |
Accessibility of Resources | 50 | 3.9 |
Resolution Effectiveness | 64 | 4.2 |
Flexibility | 53 | 5.1 |
Rating Category
Category | Rating |
Diversity and Inclusion | 6.7 |
Culture and Values | 7.5 |
Work/Life Balance | 2.5 |
Career Opportunities | 5.7 |
Senior Management | 2.9 |
Compensation and Benefits | 4.5 |
FAQs
Founder and Author at MoneyMics. 6 years experience as Insurance and loan consultant.