Frontier Airlines Insurance – Review, Claims, Benefits, Phone number, Customer Service

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Overview – Frontier Airlines Insurance

Company NameFrontier Airlines
HeadquartersDenver, Colorado
Coverage AreaEntire USA
CEOBarry Biffle (President & CEO)
Revenue$2.4 Billion (2023)
Employees8,600 (2023)
Notable FeaturesLow fares price, Budget carrier
Mobile AppYes
Community FocusLimited (focuses on budget and affordable travel)
Owner NameRolando Torres in 1972
Insurances TypeAirline
Key PeopleBarry Biffle (President & CEO), Brad Tingwell (COO), Daniel Shea (CFO)
Contact Number(800) 243-6297
Address4545 Airport Way Denver, CO 80239

Our Verdict

AspectOverall Rating (out of 100)Rating in 2023 (Out of 10)
Premium Cost407.2
Customer Service774.6
Claim Process535.7
Policy Options977.1
Financial Strength839.5
Discounts & Rewards472.7
User Experience253.2
Mobile App563.8
Additional Services528.8
Renewal Process306.4
Global Coverage923.6
Educational Resources633.1
Digital Security453

Customer Testimonials

Customer Testimonial 1: Since Frontier Airline Insurance took care of the monetary side, I did not have to worry about my having unexpectedly altered travel plans. They immediately paid my bills, and their support was great. We appreciate the calmness of mind they brought to us.

Customer Testimonial 2: Frontier Airlines Insurance has stress-free the potentially trip. When my flight got canceled, their insurances covered all costs. This reliable coverage is rare, and I wholeheartedly encourage other travelers to make use of it.

Customer Testimonial 3: Frontiers Airline Assurance made me feel safer and more secure the whole time during my journey. Travel anxiety is nerve-racking. They have wide coverage and claiming was easy. Certainly, I will rely on their assurance for travelling from one place to the other.


Frontiers Airline Insurance was a real life saver for me. As a result, I had some medical emergency during my vacation; their assurance not only took care of the cost incurred but also reorganized my itinerary. Outstanding assistance and service!

Testimonial from a Customer: As a frequent traveler, I found Frontier Airlines Insurance to be invaluable for all my trips. The quality of coverage is quite good and I enjoy the services it offers. Working with their team is always a pleasure because they are quick, efficient, and caring.

6: Traveling is always associated with unexpected events, so having Frontiers Airline assurance was very beneficial. My team quickly processed my claim, and their reimbursement process was simple. They have my respect for the hard work they do to satisfy their client.


Besides coverage, Frontier Airlines Insurance provides security. Their assurance covered the essentials up until my things were discovered when my suitcase went missing. They were incredibly accommodating and responsive.

Customer Testimonial 8: FAI has never let me down in all the years that I have travelled with caution. Their customer executive team is always ready to help. Their coverage is well organised. They cover everything from lost luggage to trip cancellations.

Client Reference Number 9:

For any traveler, this Airline Insurance is a trustworthy companion. Unexpected events forced me to shorten my vacation, and their insurances not only paid the expenses but also offered assistance all along the way. Strongly advised!

Customer Testimonial 10:

Bravo to the company Frontier Airlines Insurance for a job well done. Their insurances paid the extra costs when I missed a crucial occasion due to a delayed connecting flight. What distinguishes them is their dedication to client happiness.

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Pros and Cons

Frontier Airlines does not have the product insurances as such, but it is many times a practice among airline companies to provide travel insurances through their website during the time of booking. 


  1. Trip Protection: It is probable that Frontier Airlines Insurances provides a trip protection plan and the cover would apply for unforeseen occurrences such as trip cancellation or delay.
  2. Medical Coverage: Travel insurance can provide medical coverage that is often needed in case of emergencies and covers the cost of treatment during travel.
  3. Baggage Protection: Insurances may provide cover for lost, spoiled or delayed luggage thus providing monetary compensation to the effects.


  1. Cost: Budget-oriented travellers may become weary of the extra costs associated with travel insurance.
  2. Coverage Limits: Some policies can have restricted coverage, which is why it’s important to know the terms and conditions.
  3. Exclusions: While some situations may not be mentioned, travelers should thoroughly check the policy to prevent misinterpretations.


Blue background with text: Features - Frontier Airlines Insurance
  1. Customization: A traveller can also tailor an insurances plan to her needs.
  2. 24/7 Assistance: Most travel insurances policies offer 24-hour emergency assistance, providing security.
  3. Cancellation Flexibility: There is a certain degree of flexibility with insurances since when cancellation occurs without warning, reimbursement can be given.

Customer Service

AspectMy Rating of 2023 (out of 100)My rating Overall (out of 10)
Communication Skills709.4
Resolution Time317
Problem-Solving Skills244.2
Proactive Support405.4
Multichannel Support652.5
Customer Feedback657
Training and Development248.2
Escalation Process798.6
Customer Satisfaction392.4
Accessibility of Resources407.4
Resolution Effectiveness205.4

Rating Category

Diversity and Inclusion5.5
Culture and Values9.1
Work/Life Balance5.4
Career Opportunities4.3
Senior Management2.1
Compensation and Benefits7.1


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