Hanover Insurance Roadside Assistance – Review, Claims, Benefits, Phone number, Customer Service

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Overview – Hanover Insurance

HeadquartersWorcester, MA
ProductsAuto, Home and Business
Coverage AreaEntire Country
CEOJohn Roche (President & CEO)
Revenue$6.6 Billion (2023)
Employees5,600 (2023)
Notable FeaturesCommercial, causality and property
Mobile AppYes
Community FocusIndustry collaborations, Corporate Philanthropy
Owner NameAmos Tuck in 1852
Insurance TypeAuto, Home and Business
Key PeopleJohn Roche (President & CEO), Jeff LeSure (COO), Rick Manginelli (CFO)
Contact Number800-922-8427
Address440 Lincoln Street Worcester, MA 016530002

Our Verdict

AspectOverall Rating (out of 100)Rating in 2023 (Out of 10)
Premium Cost286.4
Customer Service247
Claim Process929.3
Policy Options904.5
Financial Strength593.7
Discounts & Rewards689.6
User Experience369.7
Mobile App897.4
Additional Services714.7
Renewal Process913.4
Global Coverage399
Educational Resources556.4
Digital Security648.2

Customer Testimonials


I was saved by Hanovers Insurances when my automobile broke down without warning. The technician was polite and skilled, and their service was provided promptly. I appreciate their quick and helpful help in such a short time.

Testimonial from a Customer: “I am extremely grateful to Hanover Insurance for their prompt assistance when I had a flat tire.” The service was prompt and competent at the same time. Their dedication to ensuring my safe return to driving was quite remarkable.

#3: The roadside assistance provided by Hanover Insurance is invaluable. They provided good support . It is their dependable service when my car’s battery died. The mechanic showed up on time, got my car started, and made sure I could go on with my trip without any further problems.


When my automobile broke down, I had a great experience with Hanovers Insurances. Help arrived quickly, and the skilled technician identified and resolved the issue effectively. They went above and above what I expected in terms of service.

5: When I locked my keys in the car, Hanover Insurance gave me excellent service. The locksmith they dispatched was really professional and responded quickly, making sure I was able to get into my car without any problems. A dependable and good service.

6: For peace of mind when traveling, I depend on Hanovers Insurances Roadside Assistance. They provided me with swift, extremely safe service when I had a flat tire on a busy route. Their dedication is to have client satisfaction.


The quality of service rendered by Hanover Insurance is impressive. Their specialist quickly responded to my car’s refusal to start, determined the problem, and fixed it. Their expertise and efficiency are good in my opinion.

8: When my car suffered a fuel-related problem, Hanovers Insurances came to the rescue. The guy fixed the problem and gave good advice on how to be safe from similar problems in the future. He arrived promptly. It is admirable how committed they are to serving customers.

9: I am happy that Hanover Insurance is providing services to me. They provided prompt, friendly assistance when I unexpectedly ran out of petrol. The technician went above and beyond to make sure I could travel on without any problems.


When any issues related to road travel arises, Hanovers Insurances gives dependable and good assistance. My car experienced a small mechanical issue during my travel. They provided quick and good service. We appreciate their dedication to provide a good experience for its clients.

Pros and Cons


  1. Diverse Coverage Options: With many options for home, auto, business and specialty lines of insuring Hanover Insurance provide a full spectrum of insurances solutions.
  2. Financial Stability: The company is also known for its financial strength, thereby giving confidence to the policyholders that it would be able to meet claims obligations.
  3. Digital Services: Hanover usually offers extensive online services, which enable policyholders to manage their policies and file claims or have access in a convenient way.


  1. Cost: In the same way, Hanover’s premiums might be higher than with many longstanding insurers
  2. Policy Complexity: However, the broad diversity of coverage options can result in complex policies which need to be carefully studied for comprehensive understanding of terms and conditions.
  3. Availability: However, Hanover is present in many states as its availability may be different and not all products can be provided with the same conditions everywhere.


Blue background with text: Features - Hanover Insurance Roadside Assistance
  1. Risk Management Resources: Hanovers Insurances frequently offers risk management resources to its policyholders as a way of reducing potential threats and losses.
  2. Bundle Discounts: As most insurers do, Hanover may provide bundling discounts for holding multiple policies, say one home and the other auto.
  3. Claims Handling: The company’s high standard of claims handling is aimed at ensuring timely help for policyholders in unfortunate circumstances.

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Customer Service

AspectMy Rating of 2023 (out of 100)My rating Overall (out of 10)
Communication Skills872.2
Resolution Time665.7
Problem-Solving Skills746
Proactive Support506.6
Multichannel Support929.5
Customer Feedback916.1
Training and Development635.7
Escalation Process425.2
Customer Satisfaction685.4
Accessibility of Resources872.9
Resolution Effectiveness376.6

Rating Category

Diversity and Inclusion9.2
Culture and Values3.4
Work/Life Balance2.4
Career Opportunities6.3
Senior Management2.9
Compensation and Benefits3.8


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