Table of Contents
Overview – Gerber Life Insurance
Category | |
Name | Gerber |
Founded | 1907 |
Headquarters | Fremont |
Type | Assurance |
Products | Life |
Customers | 100,000+ |
Coverage Area | Global |
Website | https://www.gerberlife.com/ |
CEO | Scott Stinebrink (President & CEO) |
Revenue | $3.1 Billion (2022) |
Employees | 1,500 (2022) |
Ranking | 1 |
Notable Features | Affordable, funeral cover |
Mobile App | Yes |
Community Focus | Local focus and charity partnerships |
Owner Name | Frank Gerber in 1907 |
Insurance Type | Life |
Key People | Scott Stinebrink (President & CEO), Bill McKenna (Chief Information Officer), Sara Murphy (Chief Marketing Officer), |
Contact Number | 1-800-704-3331 |
Address | 445 State Street. Fremont, MI 49412 |
https://www.gerberlife.com/customer-service/contact-gerber-life/email-questions | |
https://www.instagram.com/gerberlife?igsh=MTh1YWdmYmk3bWxwcQ== | |
https://www.linkedin.com/company/gerber-life-insurance-company?trk=blended-typeahead |
Our Verdict
Aspect | Overall Rating (out of 100) | Rating in 2023 (Out of 10) |
Coverage | 75 | 2.4 |
Premium Cost | 44 | 4.7 |
Customer Service | 34 | 8.6 |
Claim Process | 35 | 7.1 |
Policy Options | 41 | 5.6 |
Financial Strength | 90 | 2.4 |
Discounts & Rewards | 42 | 7.3 |
Transparency | 60 | 4.3 |
User Experience | 95 | 6 |
Reputation | 21 | 3.2 |
Accessibility | 28 | 5.4 |
Flexibility | 65 | 5 |
Mobile App | 64 | 8.1 |
Additional Services | 30 | 9.4 |
Communication | 72 | 4.6 |
Renewal Process | 39 | 6.5 |
Global Coverage | 51 | 6 |
Educational Resources | 68 | 3.8 |
Responsiveness | 45 | 7.4 |
Digital Security | 78 | 5.5 |
Customer Testimonials
1:
My family and I will always appreciate our decision to purchase Gerber Life Insurance. Family-friendly insurances are offered, and when I had to file a claim because of a medical emergency, their prompt processing and kind attitude helped to ease the burden of what could have been a trying time.
2: Gerbers Life Insurances offers comfort as well as monetary stability. Their coverage was really helpful in reducing the cost of the medical operation my child needed. Their dedication to families is good.
3: Gerber Life Insurance provided my family and I with the ideal coverage at this time of transition. My spouse’s insurances not only paid for the necessary medical care but also offered assistance and direction during their health scare.
4:
My family’s future has been secured by Gerbers Insurances, a dependable partner. Although grieving the untimely death of a loved one is never easy, their attentive handling of the claims procedure and the assistance they offered showed how dedicated they were to their policyholders.
5: I have had Gerber Life Insurance for a number of years, and I can say that they have the best customer service around. Their staff was not only helpful but also sympathetic when I needed to file a claim for a serious illness. What distinguishes them is their emphasis on policyholder welfare.
6: Gerbers Life Insurances is aware of the particular requirements that families have. Their coverage exceeded my expectations when my youngster required specialized medical attention. The monetary support and psychological aid they give.
7:
Gerber is more than just a insurance. It provides parents life insurances without any tension. Their coverage came in handy when my family’s medical bills went unanticipated. Their customer service crew was outstanding, and the claims process was simple.
8: Gerbers Life Insurances is customer-centric approach is much appreciated. The people were helpful in passing my claim after a surgery. They also did work to make sure everything was handled well. Knowing that they put their policyholders first is comforting.
9: My family has had Gerber Life Insurance support during good times and bad. A family member’s assurance coverage supplied the vital financial help when they needed in long term care. Their dedication to raising a family is shown when we meet them.
10:
Gerbers Life Insurances keeps its word to provide assistance and protection. My spouse died suddenly, and their kind claims team handled the process very sensitively. I appreciate that one important thing they did for me. They helped me during my tough time when I was struggling financially and emotionally.
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Pros and Cons
Pros:
- Guaranteed Life Assurance: Gerber has guaranteed acceptance life insurances policies that usually guarantee acceptance without a medical exam for people with health problems.
- Whole Life Insurance Options: The death benefit is available with whole life products provided by Gerber that have cash value components accumulating over time.
- Coverage for Children: It is Gerber that offers life insurances for children, helping parents to protect their future through special plans offered by the company.
Cons:
- Cost: Life insurances that covers the entire lifetime usually costs more than term life, which means Gerber’s policies can have a higher cost of premium.
- Limited Coverage Options: Gerber is a specialist in life insurance, so you may need to look elsewhere if your requirements include a wider variety of other types of insurances policies.
- Age Restrictions: There are age limits for some Gerber life insurance policies, which deny a number of products.
Features:
- Child Rider Option: Gerber provides a child rider, through which parents can cover their children by adding them to the life insurance policy.
- Cash Value Growth: As the whole life policies from Gerber grow interest over time, policyholders can either borrow out of that growth or spend it on whatever they want.
- Final Expense Coverage: It is usually promoted as the so-called final expense insurances, designed to cover funeral and burial expenses.
Customer Service
Aspect | My Rating of 2023 (out of 100) | My rating Overall (out of 10) |
Responsiveness | 87 | 9.2 |
Knowledgeability | 71 | 9 |
Friendliness | 64 | 8.7 |
Communication Skills | 35 | 3.2 |
Resolution Time | 71 | 3.4 |
Accessibility | 97 | 4.6 |
Empathy | 56 | 4.1 |
Availability | 68 | 7.4 |
Problem-Solving Skills | 73 | 8.7 |
Transparency | 74 | 5.6 |
Proactive Support | 92 | 3.5 |
Follow-Up | 29 | 2.2 |
Multichannel Support | 37 | 7 |
Customer Feedback | 40 | 9.1 |
Training and Development | 53 | 9.3 |
Escalation Process | 24 | 3.3 |
Customer Satisfaction | 48 | 2.4 |
Accessibility of Resources | 84 | 4 |
Resolution Effectiveness | 57 | 9.2 |
Flexibility | 36 | 7.9 |
Rating Category
Category | Rating |
Diversity and Inclusion | 5.3 |
Culture and Values | 7.8 |
Work/Life Balance | 8.8 |
Career Opportunities | 6.3 |
Senior Management | 9.3 |
Compensation and Benefits | 8.1 |
FAQs
Founder and Author at MoneyMics. 6 years experience as Insurance and loan consultant.